Task: Update Change Request
This task defines who can make changes to a Change Request and how.
Purpose
  • A designated CCB administrator or the assigned owner of a change request may make updates to the CR form to indicate its present state and any other relevant information. 
Relationships
RolesMain: Additional: Assisting:
InputsMandatory:
  • None
Optional: External:
  • None
Outputs
Steps
Retrieve the Change Request Form

The Change Request Form is a formally submitted work product that is used to track all requests throughout the project lifecycle. This includes new features, enhancement requests, defects, changed requirements, etc. All change history will be maintained with the CR, including all state changes along with dates and reasons for the change. This information will be available for any repeat reviews and for final closing. An example Change Request Form is provided in Work Product: Change Requests.

Update and Resubmit the Change Request

If more information is needed (More Info) to evaluate a CR, or if a CR is rejected at any point in the process (e.g., confirmed as a Duplicate, Reject, etc.), the submitter is notified and may update the CR with new information. The updated CR is then re-Submitted to the CCB Review Queue for consideration of the new data.

Typical states that a Change Request may pass through are shown in Change Request Management.



Properties
Multiple Occurrences
Event Driven
Ongoing
Optional
Planned
Repeatable
More Information