Change requests move through a pattern, a lifecycle, from submission through resolution. In ClearQuest, each stage in
this lifecycle is called a state, and each movement from one state to another is called a state transition.
The ClearQuest administrator defines the possible states in which records can exist. For example, a change record is
usually given the Submit state when it is first entered into the database. From there, it might proceed to the Open
state while the change request is examined, and then to the Fixed state when the defect is corrected.
The following steps are performed to change the state of a change request using Rational ClearQuest:
Query the Database
Change the State
Click Additional Information for more details.
ClearQuest has several default queries stored in folders. To query the database:
Double-click a query.
If there are any change requests in the database that match the parameters of the query, ClearQuest lists them on
the Results Set tab.
Optionally, sort the change requests by double-clicking the column titles on the Results Set tab.
On the Results Set tab, select the change request you want to change.
Click the Actions button and select the state on the list.
The Actions menu is dynamic. It displays only those actions that are legal for the current state. Your
ClearQuest administrator specifies the legal actions. For example, in the default application, a Resolved record
cannot be moved to back to the Opened state without first being verified or having the fix rejected.
Move from tab to tab, and complete the mandatory fields which are highlighted in red.
For instructions on what to fill in, right-click the field and choose Error Message on the shortcut menu.
Click Apply. To clear the changes without saving them, click Revert.
For more information, See
ClearQuest online Help > Contents and Index > Working with Records > Changing the State of Records.