Task: Develop Support Materials
This task describes the development of the user support material.
Disciplines: Deployment
Main Description

End-user support materials today are, for most professionally designed products, produced as applications on their own, such as help systems or web sites. Producing such an application is often a project in its own right, and needs to follow the following steps in each iteration of the lifecycle [HAC97]:

  • Produce a high level plan for the information that is to be presented.
  • Specify the contents in detail.
  • Implement the information contents.
  • Test and produce the materials.
  • Evaluate.