Activity: Develop Support Material

This activity produces the collateral needed to effectively deploy the product to its users.

Description	Work Breakdown Structure	Team Allocation	Work Product Usage

Relationships

Parent Activities	Deployment

Description

Support material covers the full range of information that will be required by the end-user to install, operate, use, and maintain the delivered system. It also includes training material for all of the various positions that will be required to effectively use the new system.

Properties

Event Driven
Multiple Occurrences
Ongoing
Optional
Planned
Repeatable

Staffing

Both the technical writer and course developer need to be articulate and adept at creating information, written or otherwise, that is relevant from an end-user perspective.

Usage

Usage Guidance

While this work might begin as early as the elaboration phase, it is generally conducted in construction and transition iterations. Within an iteration, it can start as soon as the first software build is produced.

Most software requires some level of support material to be provided with it. In exceptional cases, this material might be excluded from the deliverables in agreement with the project stakeholders.