Make sure you have access to descriptions of all workflows in which the business worker participates. Also, you may
need descriptions of the business workers with which this business worker communicates, as well as business entities
Decide the business worker's areas of responsibilities within each business use-case realization. Briefly describe each
responsibility in the business worker's responsibility section.
Write step-by-step instructions for each operation that describe what the person acting as the business worker must do.
These detailed work instructions could be used either as guidelines or as a prescriptive recipe for performing the
work. The choice depends on the culture and type of business. Highly skilled and motivated knowledge workers
prefer ad-hoc work processes so that they have the freedom to optimally perform the process for a particular situation.
However, environments in which there are potentially disastrous consequences (such as an operator in a nuclear plant)
require strictly drilled routines and procedures. It may also be necessary to prescribe work processes for
under-skilled or unmotivated staff in order to guarantee minimum performance of business use cases.