Task: Update Change Request
This task defines who can make changes to a Change Request and how.
Disciplines: Configuration & Change Management
  • A designated CCB administrator or the assigned owner of a change request may make updates to the CR form to indicate its present state and any other relevant information. 
RolesPrimary Performer: Additional Performers:
  • None
      Process Usage
      Retrieve the Change Request Form

      The Change Request Form is a formally submitted work product that is used to track all requests throughout the project lifecycle. This includes new features, enhancement requests, defects, changed requirements, etc. All change history will be maintained with the CR, including all state changes along with dates and reasons for the change. This information will be available for any repeat reviews and for final closing. An example Change Request Form is provided in Work Product: Change Requests.

      Update and Resubmit the Change Request

      If more information is needed (More Info) to evaluate a CR, or if a CR is rejected at any point in the process (e.g., confirmed as a Duplicate, Reject, etc.), the submitter is notified and may update the CR with new information. The updated CR is then re-Submitted to the CCB Review Queue for consideration of the new data.

      Typical states that a Change Request may pass through are shown in Change Request Management.

      More Information